Cathy Parker is Kaiser's Ombudsman

Oh, dear, I hope I haven't over-stepped. I saw your message, Kris, asking who's the boss of the doctors and nurses, and thought an ombudsman could help. So I just now telephoned Kaiser to get the name and phone number of the ombudsman at Bill's hospital. Hound-dog that I am, I persisted through various transfers, asking only for this person's name and number each time. I thought I could give it to all of you in case you wanted to contact someone who might be able to help with this coordination of care issue.

Well, suddenly there I was talking with the ombudsman herself, who asked many questions. Her name is Cathy Parker, and she is going to go up to Bill's room to look for Abby, and she will also telephone Kris (assuming the phone number I have is still correct). She was surprised that I had found her, given that I'm not a Kaiser member, but seemed very nice and willing to help once I explained that I was just a friend. I mentioned that Bill had lost 40 pounds, but stressed repeatedly that I did not feel the family wished to lodge any sort of complaint, but just wanted to get Bill the best possible care. I also emphasized that none of you suggested I call. I told her that I was just concerned for my friend and that it might help if his family had a clearer idea of who exactly should be coordinating among the various specialists. The whole conversation was very easy and nice. She said she understood and would check into the situation and try to be of help to you.

I'm really sorry if I went too far on this one...     Janet